How does ACS use your personal information?

We use your personal information for a variety of reasons including, but not limited to the following:

• to contact you in relation to our loyalty or marketing programs;

• to provide services and products to you;

• to answer your inquiries and deliver customer service to you;

• to tell you about other products that we think may be of interest to you;

• to maintain and improve customer services;

• to manage your gift card balance;

• to meet our legal obligations;

• to manage and resolve any legal, consumer or commercial complaints and issues;

• to carry out internal functions including training; and

• to conduct marketing research and analysis.

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How and why does ACS collect and hold your personal information?

ACS will only collect personal information about you by lawful and fair means, and not in an unreasonably intrusive manner.

It is ACS’s usual practice to collect personal information directly from you when you:

• submit an ACS registration form;

• register with any of our other loyalty or marketing programs;

• complete any online form on one of our websites or online payment gateways;

• visit or use an ACS website;

• subscribe to marketing and sales material or communications;

• complete an online form on one of our social media channels;

• register an ACS eGift Card;

• complete an online form on one of our online advertisements that is placed on a third party website;

• complete a hard copy form or provide information in our physical store (coworking) in the gallery;

• complete and return to us a hard copy form that is provided with one of our products;

• complete and return to us a wholesale account application form;

• request delivery of ACS products;

• make a purchase, return or exchange a product where we request you to verify your identity;

• speak with us, or one of our representatives directly during a product or sales enquiry; or

• contact us directly by telephone, via mail, e-mail or online via our websites or social media channels.

 

ACS may need to collect personal information from you to provide you with a delivery or other service. In some cases, if you do not provide the required personal information we will not be able to provide you with a service.

If we receive information about you from a third party and it is not information we need in respect of our business activities, we will destroy or de-identify that information (provided it is lawful to do so).

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Whilst you may opt not to provide us with your personal information, you should be aware that without this personal information, we may not be able to provide you with some of the services and/or products you are seeking.

If you provide us with information about any third party, you must obtain that third party's permission to give us the information and inform them that you have given the information to us.

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In what circumstances will ACS disclose your personal information?

ACS only disclose personal information for the purposes for which it was given to us, or for purposes which are directly related to one of our functions or activities.  We do not give it to anyone else unless one of the following applies:

• you have consented to the disclosure;

• you would reasonably expect, or have been told, that your information is passed to those individuals, businesses or agencies; or

• it is otherwise required or authorised by law.

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If we engage third party agents or contractors, we will take all reasonable steps to ensure that they do not breach privacy requirements in relation to the information, before we share your personal information with them.

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